FAQS

Please note that Lederhosen and Bundhosen has a low stretching tendency as compare to other fabric like jeans or cotton trousers. Sizing also varies depending on where you will tuck-in your Lederhosen / Bundhosen.

Lederhosen and Bundhosen get’s losen upto 1 inch after 2-3 times of wearing it. Breaking Leather like that is required before Oktoberfest. Also It is always better to get one size large if you are not sure about your actual lederhosen size.

Check our Size Guide page.

Please contact our team to cater to your needs for product specific issues. You can discuss the product details and your requirement via a live chat, or you can use the contact us form to message. You can also send an Email, with the following information;

1. Product Sku-Unit
2. Product Dimensions/Details
3. Your requirements

Email: support@dirndlonlineshop.com

Unfortunately aprons are produced with the complete outfit and can’t be ordered separately. Reach out to our support team for discounts on 2 or more dirndls at support@dirndlonlineshop.com

Yes, a blouse, an apron along with the ribbon are included in the package for free. However, you can buy the other accessories separately. 

Yes, Sold-out items might become available again. Feel free to send us an email at support@dirndlonlineshop.com, and we will take a look for you. 

Please refer to our size guide.

No, we do not offer reservations or holds on the products.

In case you receive a defective or damaged piece please contact our customer care team and we will get back to you as soon as possible. To reach our customer care, please start a live chat, use the contact us form or simply Email us, with the following information;

1. Order Number
2. Product name
3. Description of the issue regarding the defective piece.
4. It is best to add pictures of the defective piece.

Email: support@dirndlonlineshop.com

If you did not receive your order within the provided time by our representative please check with your local post office prior noticing us about the delivery. You can track your order through our tracking page using the order code sent to you in the confirmation email.

If you are unable to track your order please be sure to check all doorways, areas outside your house, and ask your neighbors if they accidently picked up any parcel on your behalf.

Once you have checked, please get in contact with our team. You can start a live chat, message at the contact us form or send us an Email, with the following information;

1. Order Number
2. Product name
3. Date you placed the order

If you have received item(s) that you did not order, please
bring this to our attention by emailing us, or sending a message through the
contact us form, with the
following information;

1. Item(s) you ordered and your order number
2. Item(s) you have received and any number associated with it.
3. Your invoice details that you have received
4. Date of purchase.

Note that the wrong item(s) received must be in their original packing, and
brand new condition. Any possibility of the item(s) being used or damaged may
cancel the exchange.

If you have received item(s) that you did not order, please bring this to our attention by emailing us, or sending a message through the contact us form, with the following information;

Yes we do ship worldwide. But taxes (VAT) may apply that you have to pay at the time of receiving your order. Usually they are very minimum and will not be a of any inconvenient.

Customers are eligible to our return policy if the item(s) to be returned are in brand new condition and, without any damages. However the customer will be liable to bear the shipping cost or taxes for returning those goods. We do not accept any return without prior notice and approval.

Please follow this link for more details on return policy.

Lederhosenstore.com guarantees a full refund for customers who wish to return the goods, provided that the refund is requested 10 days mentioned in our return policy. Refund is also on the basis of damaged and / or not as per the requested product.
Please follow this link for more details on return policy.

No, unfortunately, it can’t be done; changes are not acceptable to orders placed already. We can’t add, remove or change the number of items, color or size, the payment method, or the item itself. 

Please reach out to the support team at support@dirndlonlineshop.com and share the order status with them. The team can guide you if an exchange is possible or not.

If your coupon code is stated as “in valid” there could be many reasons for it;

You must be entering the same coupon more than one time. Our system allows one coupon to be used by one unique user for promotion. If you are using it once, please make sure that the page is not refreshed and you complete the checkout process.
You are using an expired coupon code. Our offers may have limited timeline within which the coupon can be used.

We apologize for the inconvenience caused by this issue. If the problem still pertains, please feel free to use the contact us form or send us an Email.

Email: support@dirndlonlineshop.com

If you haven’t received your order confirmation then there can be few reasons to it;

1. Your order was not completely processed due to some technical error with internet or browser.
2. You email address was not correct due to some unintentional typing error.
3. The email went to your “spam” or “trash” folder.

You may please contact our Customer Care Service for the confirmation of your order. For prompt action it is better to email us including at least one of the following;

1. Order Number
2. NAME (ship to / Bill to)
3. Date of purchase

Please mention in email that you are just confirming if your order is placed.
Email:support@dirndlonlineshop.com

You can get a copy of your order to keep as a record. Please contact our Customer Care Service for further details. You can use the contact us form to message. You can also send an Email, with the following information;

1. Order Number
2. NAME (ship to / Bill to)
3. Date of purchase

Cancellation is not always possible and mostly can’t be done. We can still cancel your order if the items have not yet been packaged and shipped. It is advised to contact us immediately at support@dirndlonlineshop.com. For cancelled order refunds a 20% transaction fees is charged

All details regarding the delivery of your order can be found on the delivery and shipping processing page here.

We advise you to wait as logistics might take some unexpected time. However, you can reach out to us at support@dirndlonlineshop.com. If the parcel is not delivered to you, it will be returned to the courier office in your area. department. Please contact them for further details or email us for help.

We also want you to receive your order as soon as possible. After receiving your order in our system with prepayment, your order automatically transfers to the logistics department and is processed there.  

Orders are dispatched with 7 to 12 hours depending on the time when they have been placed. For more details please refer to the shipping processing page here. 

You will receive a confirmation email of your order shortly after confirming and paying for the order.