Return and Exchange Policy

Size Exchange Requests

Please note to read the size guides here to find out the best fit that works for you.

Size exchange request rules;

1. Sizes will be exchanged but will not be returned or refunded
2. Please note order with multiple sizes, placed to return the additional pairs will not be accepted. Accordingly to our policy we do not entertain returns for the orders containing multiple sizes – ordered so with the intention of checking/trying out best fits.
3. All product(s) have to be repacked in their original packings.
4. All returns should be postmarked within 14 days of purchase. 
5. Product(s) damaged and received improper, will not be eligible for a return and refund request.
6. Return shipping cost and any Duty or VAT will be adjusted in the refund amount.

Please be advised, partial refunds (if applicable) might be subjected to certain returns. 

Damaged Items Exchange

Please be advised:

1. A small 20% restocking fee is charged for all returns
2. The products should have all packaging, labels, and tags intact  
3. Color difference might be due to screen resolutions – we do not take returns for small differences
4. Shoes should be tried on indoors
5. Returns owing to change of mind will not be accepted

For exchanges, we also offer store points and discount vouchers to let customers shop different items at the lowest prices

Fill out the form below.

Incorrect Design / Wrong Item

Please be advised:

1. A small 20% restocking fee is charged for all returns
2. The products should have all packaging, labels, and tags intact  
3. Color difference might be due to screen resolutions – we do not take returns for small differences
4. Shoes should be tried on indoors
5. Returns owing to change of mind will not be accepted

For exchanges, we also offer store points and discount vouchers to let customers shop different items at the lowest prices

Fill out the form below.